Frequently Asked Questions

Your item should be despatched within 48 hours unless advised otherwise. This does not include weekends or Bank Holidays.

Please check the tracking on your order confirmation email or see your order status by accessing to your Burton Blake account. Or, if you want, call us at 02031051669.

Burton Blake was established in 2012, and since then, we have worked hard to provide the best possible service and build our reputation. Our efforts have been rewarded with thousands of 5-star reviews from happy customers.

Burton Blake helps you feel protected with every transaction. Your data security is paramount. Shopify manages our payment system, one of the largest eCommerce providers in the world, with Level 1 PCI DSS certification (Payment Card Industry Data Security Standard).
The Level 1 PCI DSS certification covers six warranties:

- Maintain a secure network
- Protect cardholder data
- Maintain a vulnerability management program
- Implement strong access control measures
- Regularly monitor and test networks
- Maintain an information security policy

You can read more here about Burton Blake's high standard of online shopping security: https://www.pcisecuritystandards.org/pci_security/
and here: https://www.shopify.com/security/pci-compliant

Please call to speak to one of our advisers, check this on 02031051669 or click here to activate the chat with our Luxury Lifestyle Specialist online.

Please call on 02031051669 to speak to one of our Luxury Lifestyle Specialists, who will be happy to provide you with bespoke assistance. Or click here to activate our online chat.

There is a box on the checkout page before you enter your payment details to add the code. Please note certain products may be excluded from our offers.

Black is the most popular colour watch winder.

The warranty for your product should be listed on our website under the item. If unsure, please contact us on 02031051669 or click here to activate the chat with our Luxury Lifestyle Specialist online.

No, we don't include any billing information in our orders.

Please contact us asap; if the item has not been dispatched, we can change your order for you. If the item is already on its way, you will need to return it to us. Contact 02031051668 for further information.

If your item arrives faulty or damaged, please contact us immediately to resolve this for you straight away.

If your email is incorrect, this could prevent your delivery notification from getting to you. Please go back into your order and change the information or contact us via email or phone.

Yes, of course, please call 02031051669.

There are a few ways to contact us, via our online chat, by telephone 02031051669 or email sales@burtonblake.co.uk

Amex, Apple pay, Maestro, Mastercard, Paypal, Shop Pay and Visa - you can also pay by cheque or bank transfer.

Yes, type in Gift Card in our search box or click directly here. You can purchase a card with denomination from £10 to £1,000, which will be sent via email.

If your order isn't quite right, please email sales@burtonblake.co.uk and request returns authorisation information.

You can find us on Google, Facebook, Twitter and Instagram, and we have been featured in many prominent newspapers and magazines.